Flight Sim Support - Site Privacy Policy

1. What data do we collect?

FlightSimSupport.com collects the following data:

• Your first and last name;
• Your email address;
• Your billing and shipping address
• Your phone number
• Your location, if you choose to provide one;
• Your IP address when you connect to FlightSimSupport.com;
• Your FlightSimSupport.com password - in a non-human readable format;
• Any feedback that you provide;
• Administrative notes made on your account;

2. How will we use your data?

FlightSimSupport.com collects your data so that it can:

• Provide you with a user-supported directory and a shopping cart experience.
• Contact you with information regarding the FlightSimSupport.com;

FlightSimSupport.com does not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless FlightSimSupport.com provides you with advance notice. This does not include website hosting partners and other parties who assist FlightSimSupport.com in operating its website, conducting its business, or serving its users, so long as those parties agree to keep this information confidential. FlightSimSupport.com may also release information when it's release is appropriate to comply with the law, enforce its site policies, or protect its or others' rights, property or safety.

a. Google.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

FlightSimSupport.com uses Google AdSense Advertising on its website. Google, as a third-party vendor, uses cookies to serve ads on FlightSimSupport.com's site. Google's use of the DART cookie enables it to serve ads to FlightSimSupport.com's users based on previous visits to its site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

3. What kinds of communications will you receive?

a. FlightSimSupport.com Network Updates.

FlightSimSupport.com will send you regular information on its services, network updates, events, and other pertinent news and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.

b. Customer Service.

Based upon the personally identifiable information you provide FlightSimSupport.com, FlightSimSupport.com may send you a welcoming email to verify your username and password upon registration. FlightSimSupport.com will also communicate with you in response to your inquiries.

c. Additional Essential Communications.

FlightSimSupport.com may also send you notifications via Email, that are non-marketing in nature.

d. The CANSPAM Act.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

FlightSimSupport.com collects your email address in order to provide you with Customer Service, and send you Additional Essential Communications

To be in accordance with CAN SPAM, FlightSimSupport.com agrees to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly
• Allow you to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and FlightSimSupport.com will promptly remove you from ALL non-essential correspondence.

4. What choices do you have regarding the collection, use, and distribution of your personal information?

FlightSimSupport.com allows you to control the way that we use personally identifying information that we might obtain. At the time you provide personal information, FlightSimSupport.com may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the "communications" FlightSimSupport.com may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings. Lastly, you may be given the opportunity to "opt-out" of certain features or functionality.

Your browser may allow you to set a Do Not Track (DNT) signal indicating that you do not wish your online activity to be tracked. Currently, FlightSimSupport.com's system does not support and cannot act on DNT signal headers that it may receive. However, the choices that FlightSimSupport.com provides you concerning the collection and use of your personal information will continue to operate as described in this Privacy Policy.

CalOPPA

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

To learn more, please visit http://consumercal.org/california-online-privacy-protection-act-caloppa/

According to CalOPPA, FlightSimSupport.com agrees to the following:

• You can visit our site anonymously.
• You will be notified of any Privacy Policy changes:
  • On FlightSimSupport.com's Privacy Policy Page
• You can change your personal information by emailing FlightSimSupport.com or by logging in to your account

5. How do we store your data?

FlightSimSupport.com does not store any billing information or credit/debit card number on our servers. Credit/debit card data is transferred securely directly to our payment processor. FlightSimSupport.com's owner, staff, or assigns, never see or have access to your credit/debit card data or billing information. Other personally identifable data may be securely stored on our server. All reasonable security precautions are taken to prevent data exfiltration, by following best practices of the systems we use.

Your personal information is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

FlightSimSupport.com's website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to the FlightSimSupport.com site as safe as possible. FlightSimSupport.com also uses regular Malware Scanning. FlightSimSupport.com implements a variety of security measures when you place a request, enter, submit, or access your information to maintain the safety of your personal information.

FlightSimSupport.com will keep the data you provide in Section 1 of this Policy until you request that your data be removed, or if FlightSimSupport.com terminates your account for failure to abide by the FlightSimSupport.com User Agreement. Once you have requested that your data be deleted, or if FlightSimSupport.com terminates your account for failure to abide by the FlightSimSupport.com User Agreement, we will delete your data by removing it entirely from FlightSimSupport.com's servers. Sales information is exempted and excepted from being deleted, including the items you purchased, the PII of the purchaser, and all other details required to facilitate the purchase and delivery of your item, or items.

However, due to legal reporting requirements, local law, and to ensure non-interruption of service, FlightSimSupport.com may keep and secure backups of all data,

6. What are your data protection rights?

FlightSimSupport.com would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request FlightSimSupport.com for copies of your personal data. We may charge you a small fee for this service, if applicable.
• The right to rectification - You have the right to request that FlightSimSupport.com correct any information you believe is inaccurate. You also have the right to request FlightSimSupport.com to complete information you believe is incomplete.
• The right to erasure - You have the right to request that FlightSimSupport.com erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that FlightSimSupport.com restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to FlightSimSupport.com's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that FlightSimSupport.com transfer the data that we have collected to another organization, or directly to you, under certain conditions.

In most cases, we have automated the ability to exercise these rights through the FlightSimSupport.com user profile settings page; however, if the right you wish to exercise is not automated, please contact us at our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

If you make a request via email or regular mail, we have one month to respond to you from the time of receipt.

7. What do you do if you want to correct or delete your personal information?

If for any reason you are concerned with the way we are using your personal information, or would like to correct or request that we delete such personal information, please first attempt to use our automated tools located on the FlightSimSupport.com user profile settings page. If you are unable to find a solution there, please contact us at our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

FlightSimSupport.com Inc.

If you make a request via email or regular mail, we have one month to respond to you from the time of receipt.

In some cases, we may not be able to delete your personal information and will retain and use our information as long as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements. Please note that the deletion of your data will lead to the termination of your account and all applicable services.

8. What are cookies and Local Storage?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit FlightSimSupport.com's websites, FlightSimSupport.com may collect information from you automatically through cookies or similar technology.

Local Storage: In addition to standard cookies, we utilize browser 'Local Storage'. Local Storage allows a website to store data locally within your browser on your device. Unlike cookies, this data is not automatically sent to our server with every request, but it persists until you clear your browser cache.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

For further information, visit https://www.allaboutcookies.org/.

9. How do we use cookies?

FlightSimSupport.com uses cookies in a range of ways to improve your experience on FlightSimSupport.com's website and network, including:

• Keeping you signed in;
• Understanding how you use FlightSimSupport.com's website;
• Authenticating you into various FlightSimSupport.com services.

10. What types of cookies do we use?

There are several different types of cookies used on the Internet today. Our website uses the following:

• Functionality – FlightSimSupport.com uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – FlightSimSupport.com does not use cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address for the purpose of advertising or marketing.
• Gamification & Local Data – We utilize browser Local Storage to enhance user experience features, such as daily visit streaks or "Acronym Counter" stats. This data is stored locally on your device to track progress without requiring a login. This data is not transmitted to our servers until or unless you choose to register and sync your profile.

11. California Privacy Rights

Under California law, FlightSimSupport.com's users that are California residents may request certain information regarding our disclosure of their personal information to third parties for direct marketing purposes. As detailed above, FlightSimSupport.com does not share its users' personal information with any third parties for direct marketing purposes without their approval.

If at any time you do not wish to have your personal information shared with third parties and/or receive information from FlightSimSupport.com (via e-mail) about new products, services, or promotions, you can opt-out by visiting your FlightSimSupport.com user profile settings page and updating your preferences. You may also contact us at our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

Please indicate what publications or services you no longer wish to receive so that FlightSimSupport.com may better address your needs.

a. California Privacy Rights for Minors

California residents under the age of 18 have the right to remove, or request the removal of, content or information they have posted to the message boards or forums. This request can be made by contacting us at our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

Please again be advised that any information posted to the Flight Sim Directory or the Aviation Acronym database is publicly viewable. FlightSimSupport.com requires that all users avoid posting personal or sensitive information at any time.

Please note that residual copies of content and/or information that have been deleted may remain on FlightSimSupport.com's backup servers. FlightSimSupport.com is not required to remove posted content or information if it has been rendered anonymous or if it is required by law to retain it. Additionally, FlightSimSupport.com does not have control over third parties (e.g., other users) who may have copied or reposted the content or information.

12. What about children?

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

FlightSimSupport.com does not specifically market to children under the age of 13 years old, nor will FlightSimSupport.com knowingly allow children under the age of 13 to register for an account.

a. Children Under 13

FlightSimSupport.com does not knowingly collect or store any personally identifiable information from children under 13. Notwithstanding, FlightSimSupport.com does not verify the age of its users or registrants. If parents believe that FlightSimSupport.com may have unintentionally collected their children's personal information, they may request the deletion of the information by contacting FlightSimSupport.com at our email: This email address is being protected from spambots. You need JavaScript enabled to view it. or writing us at:

b. A Note to Parents from FlightSimSupport.com

FlightSimSupport.com recognizes a special obligation to protect personal information about young children. FlightSimSupport.com urges parents to instruct their children to never give out their real names, addresses, or phone numbers without permission when on-line. Teenagers under the age of 16 and over the age of 13 should encourage their parents to review this policy and to contact FlightSimSupport.com if they would like to evoke our opt-out policy or to raise any concerns.

13. Privacy Policies of Other Websites

FlightSimSupport.com's website contains links to other websites. FlightSimSupport.com's privacy policy applies only to the FlightSimSupport.com website, so if you click on a link to another website, you should read their privacy policy.

14. Changes to FlightSimSupport.com's Privacy Policy

FlightSimSupport.com keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 15, 2025.

15. How to contact FlightSimSupport.com?

If you have any questions about FlightSimSupport.com's privacy policy, the data FlightSimSupport.com holds on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact FlightSimSupport.com.

Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

FlightSimSupport, LLC.

16. How to contact the appropriate authorities?

Should you wish to report a complaint or if you feel that FlightSimSupport.com has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office for your specific country, or the FTC in the United States.

17. What happens if there is a data breach?

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• FlightSimSupport.com will notify you via email within one (1) business day
• FlightSimSupport.com will also notify all users via the in-site notifications system within one (1) business day

FlightSimSupport.com also agrees to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

FlightSimSupport, 719 Da Vinci St. Durham, NC 27704-3339

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